That's the new number to call if you have an urgent issue or want to track me down!
This new number is a digital line using voip technology. Now don't ask me the technical stuff but I can tell you what the benefits are!
* Every incoming call is logged on my PC so I know who has rung me when and whether they got the call answered
* If you leave a message I can click on a link and listen to your message from any PC - anywhere in the World if needs be!
* If I am busy in store and cannot get to the call, you can leave a message - as you can if I am engaged talking to another customer on the phone and of course out of hours your message will be sent directly to me - so I can STILL deal with your enquiry from home, even though I have not returned to the showroom.
Why didn't I have a message system before?
Over 18 years I have come to realise that its great having an answerphone but if you arrive to work in the morning to 6 messages of various lengths - and you have to listen to each one in turn to get to the next - you NEVER get through them!! This causes huge frustration with the customer hence me having this "you either talk to me in person (live help, email, phone, in showroom) or you don't at all!
So, this new digital line should prove a great help!
You can of course continue to call me on 01789 26 33 33 and I am just as likely to answer it as I am the other line - its just that the other line gives you more options to leave a message and be "traceable" if you decide you want to be contacted back.
Hope that helps!
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© 2016 Richards Guitars. New & Used Guitars of Quality & Distinction.
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!