March 05, 2012

Godin Guitars › Richards Guitars Testimonials › Testimonials ›

Richard has been playing guitar since the age of 8, educated at the Guitar Institute in London and specializing in online consultation and World Wide deliveries for 21 years - Each and every one hand finished bespoke to the customers requirement.

Richards reputation for first class playing instruments and dedicated service goes before him - with customers in most Countries around the World.  In the past 3 years alone Richard has accrued over 1000 testimonials from customers all around the World.  Every single customer dealt with personally by Richard.
Richard only sells guitars he truly believes in - each brand being an Industry benchmark in their price or genre - a view built on 21 years research.
Richard is available most hours for consultation which is provided in a personal but comprehensive and professional manner via the live chat facility.

Specialist guitar advice for 21 years

I (Richard) have been providing specialist advice for 21 years. My previous business Regent Guitars ran from 1995 to 2008, starting with just 6 guitars and closed selling 8-10 guitars a day with a turnover well in excess of £1,500,000.

So why did it close?

In 2008 I closed Regent Guitars and opened Richards Guitars with a desire to get back to ONLY selling guitars I love, that I have a true passion for – which should also mean a volume that I could handle personally from beginning to end – like my previous business USED to be!  To this day the only person I have to rely on is my wife Teresa who liases with all my customers during the order process and I am more worried about letting her down than vice versa - behind every good man as they say!

Regent Guitars had left me disillusioned and “too close” to the reality of how most guitars are sold. I didn’t want to be part of the marketing “machines”. It just wasn’t me and I believe anyone who is truly passionate about guitars and in my industry will know exactly what I mean.   It seems 90% of my industry is hype - so I try and focus on the 10% I truly believe in.

My reputation now spans Locally, Nationally and Internationally with customers from Stratford Upon Avon  to Singapore.

I specialize in a select range of guitar brands—Brands which I believe represent something unique in the market be it value, quality, tonal range or shear beauty.

You may not realise you can buy all solid wood hand made acoustic guitars from as little has £500, even a superb quality electric guitar hand made in the UK from £600!  If you chat to me I will tell you how to avoid the mass produced, over hyped brands and focus your attention to stunning beauty!

Guitars sold on personal passion, not marketing hype

Heard of Eastman, Furch,  Faith, Gordon Smith or Godin?  If you haven’t then you need to have a chat with me before you spend your hard earnt cash on your next guitar.

I am aware that many people do not buy for “quality only” but for image and prestige. If you want a Fender, Ibanez, Shecter, Gibson, Jackson etc. then you are talking to the wrong man entirely (although I do specialize in used examples which will play better than new and won’t lose value on resale) – you can find these products hung on a hundred guitar shop walls around the UK but for me personally they just don't excite me and conversely represent well marketed, over hyped mediocrity.

Just remember when you are talking to the next salesman that he probably cares not for you, but for his employer. His job is to sell you what is hung on the wall – not to ensure you get the very best guitar available in the market.

Want to know about guitars with heart and soul? I am your man. From a quality starter guitar through to World Class hand made guitars.   With honesty and integrity central to my philosophy in life and business I assure you that you are in safe hands and I will guide you based on your needs and requirements. If I can’t help I will tell you and point you to “a man that can”.

Try guitars in a welcoming environment..

I try and make your stay at Richards as enjoyable as possible, which may include boring you to death about the guitars available, their history/pedigree etc. or it may just be you want to spend some time on your own trying out the guitars available. Either way you should find the shop welcoming and totally un-intimidating.

Read: Richards History - From Birth To Now!

Richards Guitars Customer Testimonial: Godin Icon Convertible (France)

Well, this will be a long one: 1) An “easy” case: I am located in France, a “first time” customer and looking for a guitar which was not even available yet in Europe (Godin Icon Converible). 2) Had a chat with Richard back in January (on Sunday afternoon!!!), went with him through all the details and decided to place an order. Wanted to pay, Richard refused to take any money until he had a firm delivery date (sounds obvious but never experienced this before with a web-based retailer)… 3) A long waiting period…Richard kept me constantly updated about the progress, we even had a 3-way conversations with Godin’s distributor (thanks Ben!...). Again, Richard was available for a call or chat roughly at any time… 4) Finally, Godin delivered the guitar in March, 24h for a set-up and 48h later I had this beauty in my hands. The set-up was fantastic, very low action, no buzz and perfect intonation. 5) Everything was perfect but…no sound with the HDR (Godin’s active revoicer) switched on… Called Richard, sent a couple of pictures of the electronics (one never knows) but already feared the repairs… Richard’s feedback (I didn’t change a word): “You were so patient, I’ll send you RIGHT NOW a new guitar carefully tested (as the first one by the way), it will be with you in 48h, I’ll arrange for the previous guitar to be picked up, all the delivery charges are on me”. 6) Second guitar received 2 days later, same beauty, same flawless set-up…but same HDR problem…huuumm, sounds like the problem might be on my side???!!! Quick chat with Richard and he found the solution: wrong stereo cable. Changed the cable and everything is perfect! And you won’t believe it, Richard proposed to take all the extra delivery costs!!! Well, I won’t accept as this wouldn’t be fair at all (from the very beginning the problem was on my side) but I was quite impressed by Richard’s attitude… 7) Last but not least, the guitar is a beast! Bottom line, thanks Richard for being honest, straightforward and customer friendly! It’s such a pleasure to deal with a passionate professional, not with a Guitar Center or a Denmark Street shop… Kind regards, Victor