November 02, 2012

Delivery Information ›

Richard has been playing guitar since the age of 8, educated at the Guitar Institute in London and specializing in online consultation and World Wide deliveries for 21 years - Each and every one hand finished bespoke to the customers requirement.

Richards reputation for first class playing instruments and dedicated service goes before him - with customers in most Countries around the World.  In the past 3 years alone Richard has accrued over 1000 testimonials from customers all around the World.  Every single customer dealt with personally by Richard.
Richard only sells guitars he truly believes in - each brand being an Industry benchmark in their price or genre - a view built on 21 years research.
Richard is available most hours for consultation which is provided in a personal but comprehensive and professional manner via the live chat facility.

Specialist guitar advice for 21 years

I (Richard) have been providing specialist advice for 21 years. My previous business Regent Guitars ran from 1995 to 2008, starting with just 6 guitars and closed selling 8-10 guitars a day with a turnover well in excess of £1,500,000.

So why did it close?

In 2008 I closed Regent Guitars and opened Richards Guitars with a desire to get back to ONLY selling guitars I love, that I have a true passion for – which should also mean a volume that I could handle personally from beginning to end – like my previous business USED to be!  To this day the only person I have to rely on is my wife Teresa who liases with all my customers during the order process and I am more worried about letting her down than vice versa - behind every good man as they say!

Regent Guitars had left me disillusioned and “too close” to the reality of how most guitars are sold. I didn’t want to be part of the marketing “machines”. It just wasn’t me and I believe anyone who is truly passionate about guitars and in my industry will know exactly what I mean.   It seems 90% of my industry is hype - so I try and focus on the 10% I truly believe in.

My reputation now spans Locally, Nationally and Internationally with customers from Stratford Upon Avon  to Singapore.

I specialize in a select range of guitar brands—Brands which I believe represent something unique in the market be it value, quality, tonal range or shear beauty.

You may not realise you can buy all solid wood hand made acoustic guitars from as little has £500, even a superb quality electric guitar hand made in the UK from £600!  If you chat to me I will tell you how to avoid the mass produced, over hyped brands and focus your attention to stunning beauty!

Guitars sold on personal passion, not marketing hype

Heard of Eastman, Furch,  Faith, Gordon Smith or Godin?  If you haven’t then you need to have a chat with me before you spend your hard earnt cash on your next guitar.

I am aware that many people do not buy for “quality only” but for image and prestige. If you want a Fender, Ibanez, Shecter, Gibson, Jackson etc. then you are talking to the wrong man entirely (although I do specialize in used examples which will play better than new and won’t lose value on resale) – you can find these products hung on a hundred guitar shop walls around the UK but for me personally they just don't excite me and conversely represent well marketed, over hyped mediocrity.

Just remember when you are talking to the next salesman that he probably cares not for you, but for his employer. His job is to sell you what is hung on the wall – not to ensure you get the very best guitar available in the market.

Want to know about guitars with heart and soul? I am your man. From a quality starter guitar through to World Class hand made guitars.   With honesty and integrity central to my philosophy in life and business I assure you that you are in safe hands and I will guide you based on your needs and requirements. If I can’t help I will tell you and point you to “a man that can”.

Try guitars in a welcoming environment..

I try and make your stay at Richards as enjoyable as possible, which may include boring you to death about the guitars available, their history/pedigree etc. or it may just be you want to spend some time on your own trying out the guitars available. Either way you should find the shop welcoming and totally un-intimidating.

Read: Richards History - From Birth To Now!

World Wide Delivery - Service You Wish You Could Find Locally

World Wide Personal Service - Service You Wish You Could Find Locally

I (Richard) provide a totally unique approach to guitar retailing - a totally bespoke & personalised service so rarely found in guitar retail - In any Country!

Every brand I recommend is based on 17 years research in the Industry (have sold MOST brands over the years) and a lifetime of experience (began playing at 8 years old). I dedicate my time purely to guitars I personally believe in and know these products with a level of expertise few can match.

In the past few years I have totally restructured my business (and life!) to ensure I can remain true to the products I believe in, limiting the brands I sell so that I can continue to offer a truly personal service around the clock - dealing with every email, phone call, live chat and in store enquiry in person. I used to sell 8-10 guitars a day (I kid you not!) - these days I may average 2 a day but I can enjoy every conversation the way someone who is passionate about what they do should be able to.

I spend my days talking about wonderful guiitars that represent me and my own experiences and when you love you work as much as I do it motivates you to be better and better what you do.

Below I will give you some important details, links and information that should give you the confidence to take your enquiry further - wherever you are in the World.

Chat To Me Online Now

I am available to chat to most hours of the day (UK time!). You can do this by either clicking on the inviitation that sometimes appears on the screen floating over the text OR by clicking on the chat button in the bottom right hand corner of all pages of the site.

It IS me! There is only one me and I promise you I do not employ anyone to monitor this. This is the unique nature of my service - It will always be me you are chatting to I promise!

I am generally available from around 10am-Late at night. I may log off at lunch time (1-2pm) and also when I am out of course... and SLEEPING!

To help you get a sense of whether I am likely to be about now here is the time in the UK

<<span>Time in United Kingdom - 15:34:13 - Friday, November 2, 2012

I look forward to helping you further!

[caption id="attachment_1085" align="aligncenter" width="160"] Personally selected, hand finished guitars setup to perfection with the back up from Richard almost 24/7 via live help.[/caption]

Subsidised Carriage ChargesI try and provide my service at the lowest possible prices. Bare in mind that each guitar undergoes a meticulous quality control and personalised setup bespoke to your playing style. The setup alone is WORTH £55! And comes FREE with the delivery (See links on right hand side of site for details on setups and quality contol).

Delivery charge examples include:

Europe £15 anywhere in Western Europe

America, Russia, Japan, China, Russia £50

Australlia £75

Don't Let Language Be A Barrier - I Won't!If you are reading this you either speak English OR are using Google Translate to help translate the pages for you.

My live help facility is available most hours that I am awake and if you feel uncomfortable typing in English - don't! I will use Google Translate my side and translate your text and also convert mine to your language before hitting the reply button.

I wish I could be multi lingual but in this day and age we don't have to be so please do feel free to speak in your native language if it helps you.