Your guitar can be returned within 14 days for a full refund when buying online.
Return For Refund
Return carriage will be paid at our discretion depending on the circumstances surrounding the return.
Return For Replacement
If a replacement is required due to any kind of fault or damage in delivery full collection and replacement costs will be covered by ourselves.
How To Return Your Order
Please ensure the guitar is packed safely (we can provide advice) and a written note is attached
Let us know what day you expect the guitar to arrive with us.
Please provide a written explanation with the guitar why the guitar has been returned so we can action things our side as efficiently as possible.
Click Here to Read About The In Store Experience
© 2016 Richards Guitars. New & Used Guitars of Quality & Distinction.
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!