Don't strum it - pick it and go for the high notes; the rest takes care of itself.
Richard - as usual - was his ebulliently enthusiastic and knowledgeable self. Nothing was too much trouble.
In conclusion - if you're looking for a first 12-string ( as I was ) or simply want a great instrument at an affordable price, look no further.
10 out of 10 for product and 11 out of 10 for service."