Customer Saves

August 17, 2018

Noisy Pots Save

This is more common than you would imagine on guitars at all prices.

Imagine the feeling after spending hundreds of pounds on a guitar just to find the volume crackles every time you move it!!!! AHHHH!!!!!

We don't want you experiencing that so every pot is of course checked for this specific problem.

In this case "Charles" is waiting patiently at home but we will ensure he gets a perfect guitar soon enough.


September 21, 2017

From Sharp & Blocky Nut To Luxurious & Smooth!

I must confess this one didn't get picked up in our initial setup but as soon as I heard from the customer I was desperate to make amends & has now become a new standard procedure in our quality control process...

The customer raised a really interesting point which was the nut was cut very "square" with sharp edges thus making it uncomfortable to play certain open chords.

I decided to make this part of our standard process  - softening the edges of the nut when necessary.  This process really gives the nut an air of quality and therefore makes the guitar feel that more luxurious too.

 So - this is now standard on all guitars sold at Richards Guitars!

Before (sharp square edges)




After (Softened edges)


April 06, 2017

An example of a tunamatic that wont be going to one of our customers

It has been far too long since I posted any updates to this blog.  So I thought I would show you this one.  This belongs to a Hofner Verythin which a customer has been patiently waiting for.  Regrettably you can see from the picture that the saddle height is as low as it will go but the action still remains 1/64th of an inch too high on the high E.

So - whilst its "ok" we don't do OK!  The customer was happy to have the guitar rejected and a new one is being arranged as we speak.

September 18, 2014

Small things can make a BIG difference!

Check out this photo and see if you can see the problem.  I will be honest, my tech didn't actually pick this up (the photo makes it look more obvious than what the naked eye would pick up I promise!)  but following every quality control and setup I (Richard) personally play test the guitar to make sure it feels as I would expect based on the customers initial comments.

On playing the guitar I felt my hand "scratching" on something.  You will see 2 fine "pimples" which are actually slightly raised.  Probably dust or wood residue during production that got sprayed over and set into the finish. 

The pimples are just in line with where your thumb rubs along as you play chords - or I may have missed it too and you could argue the problem would be less of an issue.

We can't remove these without having some cosmetic impact on the guitar so we had to reject it.

These kinds of rejections are the most painful as we spend so much time working on the guitar only to have it fall at the last hurdle.  Customer then has to be patient BUT they receive a stunning instrument as a result.

If this guitar had been purchased from ANY other mail order company I can GUARANTEE this guitar would now be in the hands of a player, highly frustrated by something that looks sooooo small but impacts so heavily on the enjoyment of playing the instrument.  Our customer however will receive his £750 Faith guitar setup to perfection and cosmetically perfect too!




October 16, 2013

Bi-Level Bridge Save!

OK - The Bi-Level bridge is designed to help ensure the correction amount of downward pressure is exerted on the saddle even when it has to be shaven down during the set up process (you know - the one most shops don't do anyway but just pretend they do for a moment!)


Now the principal is sound in theory but it depends on how low you have to get the saddle in the first place.


If you look at the following picture you will see that after the setup process the saddle is pretty much as low as we can take it and as a result the string is moving downward towards the lower level (which is where the extra pressure kicks in) BUT the wood from the higher level is spoiling the "mechanics" making the system redundant IE reducing the downward pressure.


(Wow thats a big pic....)

If you look at that top E string it is not in a straight line and is running over the top of the wooden bridge plate.


Depending on how bad this problem is at this point we either made a decision to reject the guitar (lots of time wasted of course getting it to this point to then have to reject it - but that all comes with the territory!) or we can actually reduce the height of the bridge plate itself.


In this case - we took the latter option.  Now check out the final work here...


Now you can see the bridge itself is actually looking a lot cleaner on the angle - less roughly cut in fact that before due to all the sanding etc!  But the most important aspect is that there is a straight line between the top of the saddle and the string peg. 

This guitar now has better tuning stability and improved tone as a result.


The process of setting up this guitar, then refinishing the bridge and completing the job took over 2 hours.  The guitar itself retails at £350.

As far as I am aware this level of detail is unheard of in the trade.  The reason why I have posted this specific pic was because we rejected the first guitar - this is actually the second one and the distributor wanted me to explain what was wrong with the first one so I have killed two birds with one stone!


Apparently we are the only shop who ever returns any guitars...  Well as a result of the work we do this brand is always seen in the very best light and the customers receive the ultimate in playability. 

Everyone wins.

July 05, 2013

Q: When is a trem NOT a trem...

 A: On MOST Stratocaster models sold under £200

Here is an example of a Cort G200 PRE set up.  The G200 is a phenominal stratocaster guitar for £149 but of course like all production guitars at this price, limits have to be placed on the time spent setting the guitar up in the factory.  

Balancing/floating the trem system is the last thing any brand name wants to spend time and money on when the retail value of the guitar is £149.  It just cannot be done economically.

You will see from the photo that the trem lies flat to the body of the guitar.  This does not allow for ANY backward or pulling up of the trem arm resulting in no upward tone bends.

What you cannot see is that the trem is also loaded with heavy springs making downward movement nigh on impossible too - due to the excessive pressure working in the opposite direction.

So what this picture is demonstrating is a tremolo system that may as well not exist at all.

Bought a Stratocaster style guitar recently?  Check your trem now and see if it actually works!

OK, so thats the "normal production" trem system at work!

 Now here is one of ours!

EVERY customer who purchases a strat style instrument from Richards Guitars will benefit massively from the time we take to set the trem up correctly.  By removing a spring from the back of the guitar, and adjusting the spring tensions we can provide a guitar that operates with the gentlest of finger tip pressure both up and down for the smoothest tremolo tones around!

 Also, the angle of the trem arm itself is lower and much more comfortable to hold in the playing position.

At Richards Guitars there is no two tier service.  If you buy a guitar for £150 or one for £1500 the setup is performed to the same high standards.

If you want a perfect playing stratocaster style guitar I cannot recommend highly enough the combination of our in house setup with the G200 by Cort.

March 22, 2013

ANOTHER saddle issue "customer save"

Yes its yet another issue relating to SADDLES!!!!

The Cort Luce L100C is one of my benchmark recommendations and is utterly wonderful.  However, when a factory is making an acoustic guitar and they accidentally cut the saddle slot too deep, what do you think they do?  Throw the guitar away?

No, of course not - its time for the "shim" to shine!  The shim is a slither of ... well.. almost anything it seems from 18 years experience looking in these "holes"!  The shims role is to provide additional height when a saddle is just not enough or when a saddle  has been cut down too low and they don't want to use another one.  In this case the slot is the issue - too deep hence requiring a  shim.

This guitar had several shims and Chris wasn't happy with the way it looked and the saddle was still too low, so he created some shims that would be tidier and physically/geometrically sound.

This guitar will play better and believe it or not SOUND better due to the new shim at the right height.

This guitar retails at around £170 but every guitar we sell receives this meticulous attention to detail whether £1700 or £170.