Check out this photo and see if you can see the problem. I will be honest, my tech didn't actually pick this up (the photo makes it look more obvious than what the naked eye would pick up I promise!) but following every quality control and setup I (Richard) personally play test the guitar to make sure it feels as I would expect based on the customers initial comments.
On playing the guitar I felt my hand "scratching" on something. You will see 2 fine "pimples" which are actually slightly raised. Probably dust or wood residue during production that got sprayed over and set into the finish.
The pimples are just in line with where your thumb rubs along as you play chords - or I may have missed it too and you could argue the problem would be less of an issue.
We can't remove these without having some cosmetic impact on the guitar so we had to reject it.
These kinds of rejections are the most painful as we spend so much time working on the guitar only to have it fall at the last hurdle. Customer then has to be patient BUT they receive a stunning instrument as a result.
If this guitar had been purchased from ANY other mail order company I can GUARANTEE this guitar would now be in the hands of a player, highly frustrated by something that looks sooooo small but impacts so heavily on the enjoyment of playing the instrument. Our customer however will receive his £750 Faith guitar setup to perfection and cosmetically perfect too!
I am very proud of this particular save (or proud of my tech at least!). This particular issue was a "batch" is...
We saved a customer on deciding this guitar needed to be rejected. Following the full setup the saddle was left...
The customer who ordered this guitar was saved when we spotted the glue marks which have damaged the lacquer on this ...
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE
01789 26 33 33
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!