I must confess this one didn't get picked up in our initial setup but as soon as I heard from the customer I was desperate to make amends & has now become a new standard procedure in our quality control process...
The customer raised a really interesting point which was the nut was cut very "square" with sharp edges thus making it uncomfortable to play certain open chords.
I decided to make this part of our standard process - softening the edges of the nut when necessary. This process really gives the nut an air of quality and therefore makes the guitar feel that more luxurious too.
So - this is now standard on all guitars sold at Richards Guitars!
Before (sharp square edges)