In November 2016 I was informed the UK distributor was retiring from G&L. I was informed that the new distributor would be announced in January.
So here we are in latter half of March.... not a single communication from G&L on the situation. I managed to force a brief reply from the MD who said it would be sorted in February - no update since and not a single reply to any email of which I have sent many.
The German distributor was kind enough to lend a hand whilst the distribution in the UK was in question but this was blocked by G&L under the premise that the new distributor was nearly sorted - although they will not communicate with me directly or tell me who the distributor is or when they will be starting (I only heard this through the German distributor who was able to communicate directly with G&L) - of course they then have to get stock in too - which will be tough anyway with the new CITES regulations in place.
So when another G&L will be in the UK is literally anybody's guess right now.
All in all its been a very depressing situation for me personally as I have enjoyed promoting G&L for 22 years and believe I sell more G&L Tribute guitars than any other UK dealer.
It seems Directors of companies these days just have far too many important things to do than speak to the people who have the passion to promote their guitars and educate people on the qualities of G&L.
To say I feel let down is an under statement. Sometimes I have to question why I bother giving a damn to be treated like this by the people at the top of the chain.
I have 12 customers who have literally no idea what is going on - who I have told will be getting their guitars shortly (I thought supply would be available from Germany) and I am unable to update them as I literally cannot get any answer from the MD or anyone in the company.
This is the reality of the guitar industry my friends. No doubt a few 1 star reviews will be heading my way - thanks for nothing G&L.
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Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE
01789 26 33 33
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!