You will see Shanes reply with time stamp shown below. This is a screen shot of my inbox.
Now then.... Every person appearing on this list (and only these - sorry if you missed out by a minute!) can have a 10% discount on any purchase over the next 30 days too. (Its a kind of a cheap plot to get you to spend money - so just ignore it if you dont REALLY need a new guitar!)
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)