In one of my recent posts about my shop move I gave BT their own paragraph. I was stating that of course they would not get the phone line installed on time and they would no doubt be the achiles heal of my shop move if there will be one.
Well, they have managed to steal the lime light well before schedule on this occasion - impressive stuff BT.
Last week I clearly communicated the need to transfer my phone line on 1st June along with my Broadband to my new home in Stratford Upon Avon. I quipped that this will be the first time they have ever done anything right in 15 years and the lad on the phone was oooooh so confident that he was going to be the man of the moment and prove BT are not a total bunch of dysfunctional morons (look, I know its the systems that fail the staff but after 15 years you don't want to blame a system, you want to blame PEOPLE!!).
Anyway, this week I was having a tough week - suffering from a head cold and up against a barage of guitar setup related issues but Thursday I was confident was going to be the my glory day when I get all the guitars out the door and make my customers happy..... until I arrive first thing to find my internet connection not working.... heart drops...
I was faced with a bizarre security message from BT saying the system may be compromised and it will not allow me to access the www. Do they provide a phone number? No of course not. After a call to my wife she tells me to call 152 (look I am a man - these things don't come obvious to me!) so I do so but find no automated options that seem to come close to my needs. I try the desperate route of pressing options that I hope will lead me to a human being. After 30 minutes of button pressing resulting in nothing but automated options and dead ends - starting from scratch each time, I figure that I should pretend I want something from them - sales! that should do the trick - bingo - a human being.
The human being kindly puts me through to the right department. I will cut the tedious story down to the final conclusion as its killing me just having to recall the time wasted the first time, let alone the time its taking me to tell you about it !! lol
Bottom line.... They calmly inform me that the new job is due to be installed on 1st June and in the mean time they have ceased the broadband service at my current location.
No internet connection resulted in:
No live help assistance all day which is my main form of communication with my customers
Unable to download my orders thus process payments too.
Half they day with me phone line occupied dealing with BT
Unable to book several deliveries due to leave on that day
The accumulated cost from the above is enormous yet British Telecom seem to be untouchable as a Company. They can blunder their way along as they have done so for so many years it seems without any repercussions.
Like the time they installed my BT Vision Box KNOWING that it didnt actually work. Knowing that it did not record at the right times! The on screen phone number for help did not exist. The indian answering the phone (literally installed in India) had no knowledge or concept of the problem and in fact the phone line was not even dedicated to BT Vision problems. Again, this is just a single example. I could give you dozens - every time failed by BT.
Anyway - rant over..... Live is too short right? Calm........
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Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE
01789 26 33 33
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
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To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!