As you may know I recently "dropped" Gordon Smith guitars for issues which seemed to manifest with the recent take over of Gordon smith Guitar distribution by Gordon Smith themselves IE no more middle man (other than the shops of course!).
Following this decision I desperately wanted to find a possible solution IF one existed. So.... I requested I speak with them by phone (most communication prior had been by email which is always a nightmare when you have a sensitive issue to discuss) and a day or so later I received a phone call from John Smith who was happy to discuss all the issues I had on my mind.
For the first time I had confirmation by John that the issues I had raised were indeed shortfalls in Gordon-Smith standards - up to this point I had been concerned that Gordon-Smith seemed that my issues were actually totally acceptable and whilst they believed that or seemed to imply it there was no possibility of us working together. So my mind was certainly put at ease on that level.
John also game me his direct workshop line to discuss ANY future issues or indeed questions I may have regarding his guitars. For this I was very grateful too as most of my communication until this point had been with his wife who handles their general communications and accounting issues. So another big step forward.
The most important outcome from all of this is that Gordon-Smith understand (like all my suppliers do) that I will only accept the acceptable and whether you produce one of my most loved brands or not I cannot sell guitars I feel fall short of the standards I have come to expect. I am certain this will bode well for all future orders and I firmly believe we all know what to expect of each other.
So all in all, its a wonderfully positive outcome. As I said to John, my life is just that little bit empty without Gordon-Smith guitars around - thats how much they mean to me.
Following the conversation I have received two more guitars and they have both been utterly wonderful. Both brought a smile to my face and underlined why I have loved these guitars for so many years.
I would like to say a big thank you to John and his wife Linda for giving me a second chance after throwing my dummy out of my little pram.
Both guitars are sold but here is one just before it gets dispatched on Monday. Its a GS2 Deluxe in red.....yum yum YUM!
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Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE
01789 26 33 33
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
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To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!