Richard dealt very helpfully and professionally with a very rare problem with my Stonebridge acoustic, which developed an unusual soundboard problem, only the second in 10 years. Working against availability problems (it’s a popular model), he replaced the guitar twice, refitting the pickup and making the saddle and action adjustments I needed. Intonation and action is very good and the sound is great; all well worth the wait! He even upgraded the case to offset the return carriage charges and still remains committed to supporting the instrument.
Excellent customer care, especially given the supply over time he had to resolve.
I will be buying from Richard again and have thoroughly recommended him and the team of luthiers to others already and will continue to do so.