Article: Meet Sophie (Sales & Support)

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Nov 26, 2021

Meet Sophie (Sales & Support)

Here is the one - the only - Sophie Dobedoe AKA Richards Guitars Family Member Extraordinaire. At one of her recent open mic sessions in Stratford Upon Avon.

She’s kind, caring, thoughtful, funny and always desperate to ensure our customers are well looked after in such difficult times.

If / when Sophie answers your call or welcomes you at our door you know you are in the safest hands!

She cares passionately about using her experience to help our customers, and frankly... I really don’t know what we would do without her 😭

She has been playing guitar for over 10 years now and in fact the guitar you see her playing was one of her first proper acoustics and its a Faith Mercury Naked Series! Must have been one of the first they produced in fact. Its aged beautifully - as I am sure she wont mind me saying - has she.

We call our team "family" and I don't say that lightly. To me Sophie and the others are an extension of my family - its just this side of the family talk about guitars a lot more than the other side!! Lifes balance :)

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Never paid this much - blow me down, worth every penny!

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Another vey happy customer! Service? Brilliant! Website and videos? Ooze trust. Guitar preparation? Feel like a rock star (never had that before)! Changes to delivery dates - my choice? Handled with aplomb. Dispatch? The day after I got back from holiday. Delivery? The following day. Packaging? Could have gone through a tornado and come out unscathed! And the guitar itself? WOWEE I am a rock star (with an unexpected beautiful hard case. But the feel of the neck and frets and strings and ... everything? Never ever had a guitar as "user friendly" as this one. Not just impressed - totally blown away from start to finish! Thank you so much!

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Plenty of emails to keep you posted on where the guitar was in the queue and a phone call on the day of shipping to confirm my address.
I hope one day to make a visit from Suffolk to Richard’s Guitar Shop to purchase another!! Thanks to everyone there.
Highly recommended ⭐️⭐️⭐️⭐️⭐️

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A special thank you to Jake who was very well informed and unobtrusively on hand for advice to help us make a decision.
Griff liked the tone of the Furch Violet Gc ER with its solid rosewood back and sides but he also liked the shape of its mahogany back and sided stablemate, the Furch Deluxe Gc EM with its duo of bevels.
Jake told us that Richard’s Guitars had ordered 4 custom built Furch Deluxe Gc models with spruce tops, rosewood back and sides and the bevel duo (not on Furch’s website but in effect Deluxe Gc ER). They contacted Furch to ask if one could be expedited from the factory in the Czech Republic in time for Griff’s birthday. It arrived at Stratford well ahead of the big day. Richard’s luthier Chris fitted an LR Baggs Anthem pick up and had it delivered to us in a beautiful Vintage Deluxe Tweed hard case as part of the deal.
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What an amazing relationship Richard’s have with Furch and what a fantastic experience we have had with Richard’s Guitars.
Thank you once again
Dan, Cardiff

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Eastman T386 (After 1 year, and having bought more from Richards Guitars)

I was anew customer when I purchased my Eastman T386 just over a year ago, and was very pleased with thre service and expertise of the staff, as well as the wonderful experience I had choosing the guitar oin their showroom. I went on to buy another guitar (this time a Fretless Bass, by Cort) which was a "Pre-Loved" instrument. Again the experience was very good, and the setup was excellent. Having recently had mny free 1 year setup up, I can again say that thee service offered at Richards Guitars is second to none. They are accommodating when it comes to organising things to suit you, and the setup itself ranks as the best I have ever had.

Incredible guitar

Handmade with precision and attention to detail by Eastman. Set up to perfection by the Richards Guitar team.

A modern boutique re-imagining of the classic single-cut mahogany bodied guitar of the '50s.

Beautiful clear, articulate, and dynamic tones. My Eastman SB59 is my main guitar, used for writing, recording, out on the road, and peaceful moments of home playing.

Meet Sophie (Sales & Support)

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