Article: Are you a returning customer? Fancy your own private line to get me when you please?

Apr 26, 2017Customer Service

Are you a returning customer? Fancy your own private line to get me when you please?

Well that's exactly what you have got.

Utilizing new technology I am now providing you as a current or former customer with your own private line.

This is my way of ensuring that my valued customers receive long term dedicated support in a way I could never have achieved before.

Obviously I cannot publish the number so just click on my chat if you want to take advantage and store your direct line in your contacts.

Alternatively if you email me you will be channeled into my new ticketing system and if you let me know you are a returning customer you will be emailed your direct line.

This number, when called, literally calls my PC where I am working most hours and I can either reply or call you back when you leave a message. Cool eh?

Hope you like it!

Written by Richard Cholerton

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BLACK FRIDAY

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91%

(3524)

(222)

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879

Guitar strap - old style look.

Great strap -like the leather ends for durability - looks great on my blue PRS-CE

Lovely guitar and great service

I am delighted with the guitar and set-up. It plays really well.
Thank you very much ! Great communication all the way along too.

Great service!

Great service, communication, and ease of online ordering.

Teaching an old dog(drummer) new tricks.

I’m a seasoned drummer who has messed about on acoustic guitar for many years, partially because it’s easier to cart about than a drum kit but I also hate tapping away on a practice mat. I thought I might add an electric to my toys and approached Richard’s team to get some advice. They talked me through the options and let me loose with various models and makes including the Cort M600. It played buitifully even though it was straight out of the factory. Richard’s team checked it over and set it up fully and once Santa had done his thing I got to play it again. I couldn’t be more pleased, it looks great, feels great and sounds great with enough variation in tone to keep me busy. It may have taken me a while before I bought one but I can’t imagine wanting to change it. Thanks guys. Hmmm, but … just how many guitars does a drummer need?

True to there word ordered set up and delivered within days

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Love this guitar

Love this guitar, as a very old (76 years) beginner it’s everything I wanted.
Richards Guitars, couldn’t wish for better service, no pressure to buy, just settle down and try whatever you like, no rush and no hassle from anyone. Thanks to everyone for making the experience so easy.

A must for any guitarist to visit Richards guitars.

We were having a few days away in Stratford upon Avon so booked to visit Richard’s guitars. Easy to arrange and fabulous service from start to finish. So Lynn played with some selected guitars and while we did that we had her fender set up correctly as it was only a few months old but Lynn felt it wasn’t right and my god the difference is unbelievable. Where it was going out of tune constantly and had buzz fret It’s brilliant now. While there after trying different guitars we bought a Lag which was again professionally set up and sent to us a week later. Again brilliant service
Lynnwilliamsmusic.com

5 star service

5 star service, I appreciate the care giving from order to delivery of my new guitar. I’m very happy with my purchase and will be sure to shop here again in the future. Thank you

Auden in Hungary

The customer service at Richard 's guitars couldn't be friendlier, quicker and kinder. Exchanging emails with Jake and Jon was like talking to them in a bar. 🙂🎸🎵🍷Arranging the shipping to Hungary wasn't easy - it took me some time to find the best way - but they were really patient, open and helpful, for which I am very thankful. The guitar, the Auden Emily Rose Neo is sweet, gorgeous and inspiring, both in looks and in sound! It is hard to put her down. 😊 I can't wait to record some songs playing her! Kind regards, Csaba

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