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Great service, communication, and ease of online ordering.
True to there word ordered set up and delivered within days.Fantastic product
Great service as a new beginner choosing a guitar, they selected a range of guitars to try at my leisure not time constraints no pressure they were available to help me choose. I bought a LAG parlour guitar exactly what I wanted.
Love this guitar, as a very old (76 years) beginner it’s everything I wanted.
Richards Guitars, couldn’t wish for better service, no pressure to buy, just settle down and try whatever you like, no rush and no hassle from anyone. Thanks to everyone for making the experience so easy.
We were having a few days away in Stratford upon Avon so booked to visit Richard’s guitars. Easy to arrange and fabulous service from start to finish. So Lynn played with some selected guitars and while we did that we had her fender set up correctly as it was only a few months old but Lynn felt it wasn’t right and my god the difference is unbelievable. Where it was going out of tune constantly and had buzz fret It’s brilliant now. While there after trying different guitars we bought a Lag which was again professionally set up and sent to us a week later. Again brilliant service
Lynnwilliamsmusic.com
5 star service, I appreciate the care giving from order to delivery of my new guitar. I’m very happy with my purchase and will be sure to shop here again in the future. Thank you
The customer service at Richard 's guitars couldn't be friendlier, quicker and kinder. Exchanging emails with Jake and Jon was like talking to them in a bar. 🙂🎸🎵🍷Arranging the shipping to Hungary wasn't easy - it took me some time to find the best way - but they were really patient, open and helpful, for which I am very thankful. The guitar, the Auden Emily Rose Neo is sweet, gorgeous and inspiring, both in looks and in sound! It is hard to put her down. 😊 I can't wait to record some songs playing her! Kind regards, Csaba
Excellent gig bag. Fits my new Seagull Entourage very well
Although it took a little while to get the guitar in (not Richards Guitars fault - it was an importer problem), it was worth the wait.
I was able to book a showroom slot, the guitar had been set up for me according to my playing requirements, and I had a very pleasant hour or so trying the guitar - finger picking, strumming, different tunings, slide. No interruptions by staff - up to me when I had played enough. I was also given the option to play other guitars on display (I daren’t, otherwise I would have been there all day, and much poorer!).
I fully recommend Richards Guitars - the offer of 6-month and 12-month check-up for the guitar, with flexibility around timings for this service is great.
Extremely good service and helpful team throughout the process. Thanks to Jon and Jake for answering all my queries.
