As you may know I handle all aspects of running Richards Guitars and have to balance the overal needs of the business against when I can be open to chat with customers one to one in store. I have realised that by changing my "day off" from Wednesday to Monday brings further improvement to the service I offer.
The full details are below but just remember from now on I am closed Sunday and Monday...
We set up "sold" guitars on Tuesdays and Thursdays. So if a guitar is setup on a Tuesday afternoon there is a lot of pressure on packing this box either on the Tuesday afternoon (which rarely occurs as I am busy with customers) or on the Thursday the guitar is due to leave (I dont like sending guitars on a Friday as I dont like them being stuck in a depot). This generally means I book the guitar in for delivery on my "day off" (Wednesday) and pack it either before work on the Thursday or between customers. As a result of all this I tend to tell customers not to come in on a Thursday morning as I am up to my armpits in cardboard.
OK - So the new system with me opening Tuesday right through to Saturday provides me with a "proper, unbroken" working week. Guitars which are setup on a Thursday can be packed by me anytime between Thursday afternoon, Friday or Saturday, ready and booked in for Tuesday dispatch. Guitars which are setup on the Tuesday can be booked and packed on Tuesday, Wednesday or indeed the Thursday AM. So much more continuity, less stress and uncertainty all round. It also adds an extra delivery day which benefits the customer too (Tuesday, Wednesday & Thursday).
As always my live help facility is open even on days and hours when the showroom is unavailable so you know where to find me - anytime!
© 2017 Richards Guitars. New & Used Guitars of Quality & Distinction.
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!