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Returns Policy

Your guitar can be returned within 14 days for a full refund when buying online.

Return For Refund

Return carriage will be paid at our discretion depending on the circumstances of the return.


Return For Replacement

If a replacement is required due to any kind of fault or damage in delivery, full collection and replacement costs will be covered by ourselves.


How To Return Your Order

Please ensure the guitar is packed safely (we can provide advice) and a written note is attached 

Let us know what day you expect the guitar to arrive with us.

Please provide a written explanation with the guitar why the guitar has been returned so we can action things our side as efficiently as possible.

If you wish to exercise your right to cancel your online order within the first 14 days of receipt, the risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty and this has been verified by us