Richards Guitars Customer Reviews

We are very proud of our bespoke service, We focus on providing benchmark recommendations and ensure these recommendations are set up to perfection pre-sale - with peerless follow-up service provided long term..

3823 On Site Reviews

I believe in TOTAL transparency and request and display every possible customer experience. From 3823 overwhelmingly positive experiences we have received just 40 1 star reviews spanning decades - and I believe these reviews also speak volumes for our efforts we make for every customer.

987 Trustpilot Reviews 4.8 / 5

987 reviews, 95% believe our service is great or excellent - and believe me - I will do everything I can do make that 100%

https://uk.trustpilot.com/review/rguitars.co.uk?utm_medium=trustbox&utm_source=List&languages=en&stars=4&stars=5

223 Google Reviews

4.6/5 (223 reviews)

https://www.google.co.uk/search?num=20&source=hp&ei=fFTpW7GcBIKfsAGu0Zn4Aw&q=rguitars&oq=rguitars&gs_l=psy-ab.3..0l4j0i30k1l3j0i10i30k1l2j0i30k1.1458.2286.0.2754.9.8.0.0.0.0.163.838.5j3.8.0..2..0...1.1.64.psy-ab..1.8.837.0..0i131k1j0i10k1.0.d-_Sfks6DJ8#lrd=0x4870ce3aedfef367:0x3529cfe962fe7963,1,,,

Google AI summary of the reviews it has researched...

AI OverviewGoogle reviews for rguitars.co.uk (Richards Guitars) are overwhelmingly positive, praising the expert and friendly customer service, high-quality instruments, and knowledgeable advice. Many reviews highlight a positive experience from initial contact through to purchase and aftercare, with a particular emphasis on the helpful, non-pressurised sales approach and excellent setup service. Some reviews are available on the company's website and Trustpilot, while others are posted on other forums and blogs. Positive feedback

• Excellent customer service: Reviewers frequently mention the friendly, helpful, and patient staff, including instances where they provided advice without pressure to buy.
• High-quality products: Customers report being very pleased with the quality of the guitars they purchased.
• Expert advice: Many customers feel that the staff's knowledge and experience helped them make the right decision.
• Professional setup: Multiple reviews specifically praise the guitar setup service as being done to perfection, which is a key factor for many purchasers.
• Positive online experience: Customers appreciate the detailed information and videos provided on the website.

Negative feedback

• Setup issues: One review mentioned that while the shop ethos and guitars were great, the setup service was a letdown.
• Buying unseen: One reviewer noted that buying "unseen" from a distance might not be for everyone, suggesting it's best to visit the showroom if possible.

OverallThe reviews generally paint a very positive picture of Richards Guitars. The company's emphasis on expert advice and quality products, combined with excellent customer service and a professional setup service, has earned it a strong reputation. The negative feedback is minimal and specific, with one review citing a setup issue and another suggesting caution for those buying unseen

I do hope you agree, we do our best and we will be here for you should you need us :)