Article: Meet Sophie (Sales & Support)

Nov 26, 2021

Meet Sophie (Sales & Support)

Here is the one - the only - Sophie Dobedoe AKA Richards Guitars Family Member Extraordinaire. At one of her recent open mic sessions in Stratford Upon Avon.

She’s kind, caring, thoughtful, funny and always desperate to ensure our customers are well looked after in such difficult times.

If / when Sophie answers your call or welcomes you at our door you know you are in the safest hands!

She cares passionately about using her experience to help our customers, and frankly... I really don’t know what we would do without her 😭

She has been playing guitar for over 10 years now and in fact the guitar you see her playing was one of her first proper acoustics and its a Faith Mercury Naked Series! Must have been one of the first they produced in fact. Its aged beautifully - as I am sure she wont mind me saying - has she.

We call our team "family" and I don't say that lightly. To me Sophie and the others are an extension of my family - its just this side of the family talk about guitars a lot more than the other side!! Lifes balance :)

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Acoustic guitar service

Excellent service provided by Chris

Internet Purchase

I bought the guitar via the Internet. I know that's not the recommended way to do things but Lâg guitars have a good reputation, the model I bought sounded good on videos I'd seen and the free setup by Richards Guitars was far too tempting. I ordered it on Monday and it arrived on Wednesday of the following week. It plays beautifully. The tone is nice and rich, it has plenty of sustain and chimes like the church bells. It's made of sustainable wood, and built in an environmentally-friendly way.

Richards Guitars provided excellent service: their communication was faultless. I was asked how I would like the guitar to be set up prior to the work being carried out. It was despatched by DX who delivered it professionally and it arrived right in the centre of the delivery time slot.

I've been very impressed with every aspect of this purchase. Richards Guitars even planted a tree for me and removed a bottle from the ocean! They'd get 6 stars if I could award them. I'm a very happy customer.

Cort ESSENCE GA4 BTSG

This is my first accoustic guitar, after 3 years of playing classical spanish, and its taking a while to get used to playing in a different position. The sound from this guitar is wonderful the feel is different as it is bigger. I am really enjoying playing ans learning a new guitar. If you are thinking of buying a second guitar I would recommend this one.

Loverly guitar

Loverly guitar ,very well made ,as I am a beginner it plays loverly

LAG TRAMONTANE T118ASCE-BLK

I was lucky enough to receive this guitar as a gift from my girlfriend, it's a beautiful instrument, very comfortable, it feels and sounds amazing, it oozes quality and was perfectly set up by Richard's Guitars. I firmly believe guitars at this price point should include a gig bag, but that is a manufacturer issue. Highly recommended.

This is the most beautiful guitar I have ever seen or played

This is the most beautiful guitar I have ever seen or played and it's an absolute joy to play. The quality of the build and components is astonishing, and the attention to detail is something else. There is nothing out of place on this guitar.

The pick-up combination and selector switches offer a huge range of tones. To be honest this is all a bit overwhelming at the moment (2 weeks in) but I've settled on a lovely tone that will do me for now. I'm especially impressed with the single coil cleans. They're clear and ringing but at the same time have a warmth to them.

There are a bunch of reviews on-line about Valiant guitars and they're pretty much all gushing in their praise. They are absolutely right in my view.

My problem now is that I can't un-see what I've seen. This is the new standard. I'm already thinking how I can get enough money together to buy a Valiant Smith. Maybe I should trade all my other guitars!

Jazzmaster guitar purchase

Absolutely fantastic customer service from Richard’s Guitars! Contacted them to enquire about this used Jazzmaster and they could not have been more helpful with information and set up requests. Delivery was prompt, even over the Christmas period, and when I did get my hands on it, they had done an excellent job setting it up. Looks amazing and plays beautifully. Couldn’t be happier and a great price as well. Thank you for all your help.

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Superb 12-string

Superb 12-string, huge sound with long sustain. Easy to play. Set up as good as expected. Excellent, very solid hard case as well.

Furch Yellow OM CR walks away with all the prizes

Having already purchased a Furch Blue GC-CM from Richards a couple of years ago, I wanted a smaller guitar with a cedar top and a different wood for the back and sides. I had no doubt that Furch made fine guitars but the Yellow series is a real step up in class from the Blue, which was already a great standard. For a smaller sized body this guitar has a lot of presence with a beautiful balanced, focussed sound. The cedar gives great warmth while the rosewood provides precision and clarity. I've had a lot of compliments about the sound of this guitar. In answer to queries about where I got it I can do nothing else but recommend the whole buying experience from Richard's Guitars. Jon and Jake are always so helpful and are there to help you make the right decision without being salesy or pushy. I've bought three more guitars from Richard's, but those are for different reviews (all very good).

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Meet Sophie (Sales & Support)

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