Being in lockdown everything's a bit messy, but the Richard's team was very pleasant to deal with, albeit phone only. The guitar included a free setup which was done very well--intonation and action all perfect - no buzzing or other anomalies.
The guitar is fantastic, really a great instrument -- I've never owned a compound radius neck -- but really like it. It's noticeable, but not at all awkward to play. Also a matte finish on the 'back' of the neck which is great.
The pickups are great; they sound like what you'd expect, but that's a good thing. The tone control is good, very progressive, not a simple on/off type pot.
Overall fit/finish is high quality, it's as nice as my Dusenberg at 1/2 the price. I'm very happy with it.