With a worldwide shortage of resources - which is effecting every brand we are dealing with - including Gordon Smith - We have over 200 customers (and growing) waiting for guitars.
When you required an update - you asked for it and we provided it. Currently, this is 100% the best we can offer any customer. Providing ad hoc updates and photos along the way would be lovely in a perfect world but the World right now is far from perfect and actually nearer a total collapse.
Even getting an update from Gordon Smith can be incredibly hard as members of their team will be off with Covid - accessing details on a specific order is not easy.
We are a small team who care passionately for you - and every customer and rely on the patience and understanding of our customers during this incredibly difficult time.