Article: Right Hand Man Required! Do you have what it takes?

Oct 29, 2013Job Vacancy

Right Hand Man Required! Do you have what it takes?

After 5 years I have finally succumbed to the fact that I need help. No not that help! We all know about that! No, I need assistance in order for me to maintain my fanatical levels of care and customer service.

Attributes I am looking for:

Well spoken with good communication skills

Organised

Competent

Structured

A strong sense of personal responsibility

IT "literate"

Hours of work will be roughly mirroring my in store activity so my opening hours can be used as a guide.

Job Overview

This person will be allowing me "space" to focus as much as possible on my consultancy role within the business, my focus on education through my website & community at guitars.co.uk - such as:

Taking calls and passing on genuine inquiries to myself.

Providing backup telephone support when I am on a call and ensuring the customers are called back by myself.

Overseeing a range of activities ensuring promises are kept that have been made - that deadlines are met.

Communicating with suppliers to ensure products are ordered, returns are arranged and that collections are completed

Booking deliveries & assisting with packing

Most importantly this person must sense the responsibility they have in making every day a "success"

This person will be integral to the daily running of the business and will have a desire to take it to "the next level" (jargon)

You may notice that I am NOT looking for a person specifically with guitar experience. In fact NO experience is 100% fine if they tick all the boxes above.

Please email me a CV and a personally worded email to richard@richardsguitars.co.uk if you are interested.

Thank you.

Written by Richard Cholerton

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Why bother have a phone number

Rang numerous times, no one answers, tried to purchase Furch Red Deluxe twice and not in stock but on the wedsiteand still waiting for notification of availability,

Do you think it would be possible for me to discuss the issues you have had?

I really do feel an explanation would put your mind at ease and help us help you.

I will try and convey my sincerity as follows:

I introduced the brand to the UK market over 20 years ago
I am the UKs largest dealer and have been for 20 years
I know the products like the back of my hand - every single one set up to perfection to your requirements
I personally spend hours and hours revising, calculating, forecasting stock to try and ensure the very best balance of models in stock at all times, ensuring all my favorite models are either in stock or about to arrive shortly.
I currently have 67 models in stock in the building
I have 30 guitars allocated in stock at Furch
I work tirelessly to provide the very best personalised service - as a dedicated specialist.
I employ just 2 other people in sales to answer calls - it is a workshop environment and we are incredibly personal in our service.

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I never take any sale for granted and I also ensure my success helps incredibly positive projects - which may or may not be of interest - so I wont bore you with that side!

I would love to help you further

Richard

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Right Hand Man Required! Do you have what it takes?

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