Skip to content

Cart

Your cart is empty

Can You Trust Richards Guitars?

R
Richards Guitars Of Stratford Upon Avon
Ron Evans (Runcorn, United Kingdom)
Great Experience

Buying my guitar was a relaxed experience, visiting and trying out a selection of guitars was really helpful.
Everyone in store made me feel relaxed and not rushed into making a decision.

R
Richards Guitars Of Stratford Upon Avon
Roger Dipple (Stratford-upon-Avon, United Kingdom)
Superb service and support

I have bought several guitars over the years and have always enjoyed the experience and been very satisfied with the service, advice and quality of the guitars and the way they are set up. A first class operation.

G
Richards Guitars Of Stratford Upon Avon
Graeme (Gateshead, United Kingdom)
excellent service

Very helpful responses from Jon, and patiently explained everything. Very happy

R
Richards Guitars Of Stratford Upon Avon
Richard Jackson (Banbury, United Kingdom)
Very good experience - visiting the store is a pleasure and the staff are friendly and knowledgable

Very good experience - visiting the store is a pleasure and the staff are friendly and knowledgable.

P
Richards Guitars Of Stratford Upon Avon
Paul (Bristol, United Kingdom)
Great value and attention to

Great value and attention to detail

B
Richards Guitars Of Stratford Upon Avon
Brian J (Leeds, United Kingdom)
Brilliant service throughout

Brilliant service throughout. Jon’s advice and help was superb and the bespoke - and free - guitar set-up was the wonderful icing on an already exceptional cake. I could not recommend Richard’s guitars more highly.

R
Richards Guitars Of Stratford Upon Avon
Ron Ocson (Temecula, United States)
Highly Recommended

The communication about the guitar purchase made through the website was very professional and informative. I highly recommend Richard Guitars!

M
Richards Guitars Of Stratford Upon Avon
Malcolm Smart (Burntwood, United Kingdom)
Excellent

Excellent, professional , friendly and helpful.

R
Richards Guitars Of Stratford Upon Avon
Richard Deane (Taunton, United Kingdom)
Great service and support to ensure perfect set up and playing from store

Great service and support to ensure perfect set up and playing from store.

k
Richards Guitars Of Stratford Upon Avon
kevhook1234@gmail.com (St Austell, United Kingdom)
Retirement Gift

My company recently presented me with a Lag Hyvibe H2 50 ACE Auditorium guitar, as a parting retirement gift, for 25 years service.
It is truly an amazing instrument, beautifully made and wonderfully set up by the Richards Guitars team. These guitars are in high demand, and it was worth waiting for. I shall enjoy honing my playing skills in my retirement and would recommend this team to anyone. I value their expertise, experience and genuine customer care above any " click and collect " company. Probably the best company for service and quality in the UK.
Sincerely yours,

Kevin M. Hook
Plymouth

M
Richards Guitars Of Stratford Upon Avon
Michael Burridge (Christchurch, United Kingdom)
👍

👍

Extremely Slow Dispatch

Order #22038 : On July 22nd I ordered a DI Box that was shown as "in stock". I placed the orderbased on the stated stock status. After over a week I hadn't received a shipping notification or tracking info. After finding online that the order status had not changed, I telephoned. Reassuring noises were made about the item being awaited from the supplier . After a further delay the item still wasn't dispatched so I used the chat option to follow up. This received a reply the next day from John. John advised he'd found an issue with the order that he had fixed. The order was finally dispatched on August 5th, fourteen days after the order was placed. This is poor for an item that was listed as "IN STOCK" on the website at the time of order. The complete absence of any proactive communications to ask if I was happy to wait for stock to be sourced was equally disappointing. The inaccurate stock status info and lack of effective action / follow-up from whoever I spoke to on the telephone earned a 1 star rating that I've increased to 2 stars based on John's successful action in response to my online chat message.

Hi Martin, thank you for your detailed feedback. We're sorry for the delay and any inconvenience caused. We appreciate your patience and are glad John could assist.

When an item is out of stock, our system allows you to 'Pre Order' with a promise to update you on availability. This is actually done for the needs of guitar buyers who often want to buy from us with a delay than order an item in stock from an alternative source - but of course we cannot tailer the system product by product.

This pedal was on display as 'Pre Order' with the message below .

When John looked into the pedal, he found it to be in stock and ordered it on the basis that you had 'pre ordered' it.

My main concern is we have a new communication system which we can only experiment with in real time and my biggest concern is any lack of update as we were indeed updating the system our side with events such as : on order from supplier, in stock, ready for dispatch and then of course dispatched.

I will be looking into this as a matter of urgency as lack of updates would naturally inflame anyone and I woudln't expect it to be tolerated.

From our side, I do not believe we had any indicator there was an issue but I will look into the communication you made by our ticket system which you received the reply from Jon the next day - and see whether I can find more clues.

The irony is I am chatting with customers 247 and have done so for 32 years - all hours af the day and night. There is nothing we wont do to help and would hate to think anyone is left without information - so seeing this is particularly upsetting.

We cannot expect you to understand the trials and tribulations of balancing a very small family team whose primary focust to a highly personalised form of service and long term care for our customers - but all lost over modern day technical issues and expectations.

Its all a huge shame and I am deeply sorry for your negative experience and I hope you can look beyond it should you need us in the future

D
Richards Guitars Of Stratford Upon Avon
Dwyer Scullion (Manchester, United Kingdom)
Great guitar, great service

The advice and service I received from Jon and the team is second to none. This was a remote purchase. They helped me choose the right guitar for my needs, set it up perfectly and exactly as I wanted and my new Eastman E3D-DLX played flawlessly right out of the box. I was a little nervous of buying a guitar I hadn't played, but I'm so glad I did. These guys are great and will make sure you get the right guitar for you.

M
Richards Guitars Of Stratford Upon Avon
Martin Adams Adams (Glasgow, United Kingdom)
Unbelievable personal service.

Unbelievable personal service from Richard Guitars giving you a personal two or three hour booking to find the perfect guitar to suit your needs and try it out in a calm environment with any help or advice on hand for you.

Comms and delivery at high standards

Comms and delivery at high standard. Thanks.

A
Richards Guitars Of Stratford Upon Avon
Anonymous (Leigh-on-Sea, United Kingdom)
Excellent service and advice

Excellent service and advice throughout

i
Richards Guitars Of Stratford Upon Avon
innes ross (Glasgow, United Kingdom)
A great buying experience

Such a great buying experience from start to finish. Expertly setup that ensures it plays beautifully out the box. Highly recommended

d
Richards Guitars Of Stratford Upon Avon
des (Sheffield, United Kingdom)
Richards' customer service is outstanding -

Richards' customer service is outstanding - thanks

A top class team 🌸🌸🌸🌸🌸

This is a highly professional and heartfully committed team of people that (without even really trying) managed to draw me from the other side of the world to find the most absolutely perfect guitar imaginable. The whole process began with my partner showing me a YouTube video about 6 years later I was in the shop buying my perfect guitar. So if you're wondering if they might be able to help you find your guitar, dive in quickly and save yourself years of waiting!! They really know their guitar stuff and they are just beautiful people, full of heart but also very cool 😎

L
Richards Guitars Of Stratford Upon Avon
Lesley Wight (Southampton, United Kingdom)
Lovely experience

Lovely experience. Unique

d
Richards Guitars Of Stratford Upon Avon
dave.gibson.uk@gmail.com (Nottingham, United Kingdom)
Shopping with Richards Guitars was a great experience!

Shopping with Richards Guitars was a great experience. Jon selected a range of guitars across all price points and manufacturers based on my requirements, then gave me the time and space to choose.

r
Richards Guitars Of Stratford Upon Avon
robinsmart@ntlworld.com Smart (Oxford, United Kingdom)
Fantastic service

Fantastic service, as set up and annual review included extremely good value for money. Great advice and service

A
Richards Guitars Of Stratford Upon Avon
Aran Shawcross (Belfast, United Kingdom)
Very nice guitar

Very nice guitar, good sounding and well priced
Service is excellent- not the fastest, because they want to do the setup before dispatch- but every step of the process is communicated

A
Richards Guitars Of Stratford Upon Avon
Adam Butcher (Halifax, United Kingdom)
Great guitars and great service

I have had nothing but great experiences with Richard's guitars. Whether buying from or servicing existing guitars.

Very friendly and accommodating team whose enthusiasm and professionalism shine through.

Top class.

G
Richards Guitars Of Stratford Upon Avon
Geoff Watkins (Brecon, United Kingdom)
I could not fault the service I received from Richards Guitars on the repair of my Eastman E2 OM

I could not fault the service I received from Richards Guitars on the repair of my Eastman E2 OM.
Their timely email response and updates on the repair process, through to their post repair set-up check and test playing, kept me informed.
Upon its well packaged return it seemed to be set up perfectly for me.
Many thanks to the team at Richards Guitars for an excellent service.
Geoff Watkins

M
Richards Guitars Of Stratford Upon Avon
Michael Lee (Weybridge, United Kingdom)
Excellent service

Excellent service and communication!