Just Placed An Order? Checkout our FAQ
Welcome To Your Order Tracking Manager - Teresa
Teresa has worked with Richard for many of his 20 years in guitar consultancy (bringing up their family in between!) You will find her most helpful at updating you via the following methods...
24/7 Order Tracking Call Back Service: 01789 53 22 31
Call this number and state the last 4 digits of your order number. Teresa will be in touch as soon as possible.
We make a commitment to respond to any email sent to this address in the fastest time possible. If in the unlikely event you do not get a reply please contact Richard on live help who will look into your request for you....
If you require an immediate or urgent response or have not received the update you expected, Richard can investigate your issue and ensure the relevant updates are made.
Sign up to get the latest on sales, new releases and more …
Richards Guitars, 5 Tiddington Road, Stratford Upon Avon, Warwickshire, CV37 7AE. Tel: 01789 263333
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)
Click here for more details
To ensure anyone can benefit from this highly personalized service we subsidize the delivery costs from our pocket - not yours, resulting in the following delivery charges*
Any delivery to Western Europe £15.
Eastern Europe £25
Every guitar is packed personally by Richard. We purchase especially strengthened outer cartons and pack each guitar in a way that guarantees the guitar will come out the box as it went in - perfect.
If you bought your guitar from an alternate source it would cost you at least £50 to have it play to the standard that we set our guitars AS standard.
Why would you want to buy from a faceless online store if you can buy from someone who values every customer and their personal needs?
I do hope we can help you further as we provide the service you wish you could find locally!