Meet Sally - Your Personal Contact During Your Order
Once you have placed your order, you will receive a confirmation from email@example.com
If you reply to this email it is Sally who will be at the other end.
If you want to discuss any aspect of your order Sally will be happy to help, liasing both with the technician (Chris) and Richard.
Order Status Information
CLICK HERE to view your order progress via your status update page.
You will need...
Your email address
4 Digit Order Number (Provided in your order confirmation email)
The status update page will help you know what is going on behind the scenes.
You will also be updated by automatic emails as your guitar progresses through the various stages (On Order / In Stock / Workshop Allocated / Setup Complete / Collection or Dispatch / Packed / Dispatched)
There are common questions that come up "post order" so we have compiled the most regularly asked questions here.
Its worthwhile having a browse of these questions as it may help save you from frustration and ensure you have a more enjoyable buying experience.
Richard is available most hours - most days. Sally in customer service works Tuesday through to Friday and its always best to speak to her directly regarding order status updates.
If however you have a problem that you are concerned about or is time sensitive Richard will try and help via the live chat.
We welcome players from all over the World to consult with Richard directly via live help, allowing Richard to help you find the right guitar and ensure it is set up to your personal playing specification.
For FREE we provide...
fanatical quality control
personalised setup service by our highly experienced guitar tech who has worked with Richard for over 15 years
Richard play tests your guitar pre delivery to ensure it meets the specification
6 and 12 month check/reset
Online support most hours via chat (provided by Richard who has specialised in guitar consultancy for 21 years)