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Customer Service Page

Order Tracking

Sally is dedicated to customer service

Email

When you place an order you receive emails from orders@richardsguitars.co.uk - This is Sallys email account so simply reply to your order updates to communicate directly with Sally.

If you have any questions regarding the status of your order please do ask Sally.

Phone

Sally works Tuesday to Friday from 9am to 4pm amd can take calls between 10am & 3pm.  Call 01789 263333 and Sally will be happy to help.

Live Chat

Sally is not currently available on live chat so please always email or call to ensure communication between you both is unbroken.  

In the unlikely even that you are unhappy with the response received via customer services in any way - then please do chat to Richard on the live help and let him know the problem you have encountered.

 Arranging Delivery Days

Sally will always be happy to book your delivery in for you on a specific day - as long as you communicate with her she will be able to arrange this for you.

 

Your Purchases are Making A Real Difference

Beyond natures constructs - what you experience every day is the result of someone's thought. Actions follow thoughts and every action has an impact - for better or for worse.

Thinking of buying a guitar?

If you buy from us - the impact will be a guitar received setup to perfection, personally recommended based on 29 years industry history & research - you wil avoid buying a guitar you regret - you'll help remove.a plastic bottle from the ocean, £1 will go to butterfly conservation, you'll receive a tree to plant & you will be contributing to the £100 a month we forward to MIND mental health.

As I say, thoughts lead to actions which will have impact - for better or for worse :)

Ocean Bound Plastics

Butterfly Conservation

Mental Health

RE Forestation

Daily Insta Pics

A great WaY to Stay Connected

Subscribing to our Instagram will bring you the pics & reels I create but checking them out here will give you so much more context with additional detail available on the product pages - and of course you can click on chat and discuss anything you see appearing, and i'll be happy to give you the back story behind the recommendaton.

Just click on an image to learn more!