The Team
Your Support Team
The Rguitars team provide you service you wish you could find locally
Richard (Me - Guitar Advice)
(If you see text saying "I" or "Me" its because I do all the website design and the entire site is a reflection of 23 years of my updates - I do my own updates but have help - see team members below)
If you need advice on guitars - Richard is your man. Playing guitar from the age of 8, he studied at the guitar institute & continued to study guitar production for the past 23 years during his time in the guitar industry (Which he started at 22).
Formerly one of the UKs largest dealers for the most " famous " brands - Richard became depressed and unwilling to support the mediocrasy and lack of interest some of these brands had in quality - focusing instead on guitar companies that really do produce the very best quality - regardless of how well they are marketed.
Richard is here to provide you advice whether it be in store or online via chat.
Chris (Guitar Tech)
Chris has been by my side for the best part of 15 years. Your guitar will be set up before sale and personalised to any bespoke requirement you have.
I (Richard) will liase with Chris to ensure that the specification is correct and personally play test the guitar on completion to ensure all is as requested.
More details on the setup side of things can be found at this page. It makes us quite unique in the industry with the highest levels of setup & quality control standards. You could not be in safer hands.
Sally (Customer Services)
Sally will be your primary liason once your order is placed - via orders@richardsguitars.co.uk or calling her during office hours on 01789 263333. Sally works right next to me & Teresa in our office ensuring the wheels run smoothly every day. If you require any form of return, dispatch or update / ammendments to your order Sally will assist.
Teresa (Accounts & Customer Service)
Teresa isn't just responsible for accounts & customer service because she is my wife & business partner. Teresa was 16 when I met her and we have spent all our adult life together both at work and home.... Poor Teresa.
Teresa is incredible. Logical, level headed, patient - everything that I am not - but that is what makes us such a great team! (Thats what I tell myself)
Enam (Web Design & Tech Support) &.. Enam! (Product Updates)
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Enam is an IT genius. It seems there is nothing he cannot do to help me with my website. We have been working together for the past couple of years or so and I cannot express how grateful I am to have him at hand. Enam works freelance but I consider him very much as a critical member of the team
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Enam (2) is another member of my team working freelance. Enam is honest, hard working and so incredibly reliable. Always there to help me with my catalog revisions and updates. This leaves me more free to focus on the personalisation of my descriptive texts and taking photos - or doing my videos which I try to find the time for. Thank you Enam for all your hard work over the past couple of years.
Guitar shop perfection! As a very novice guitarist, who hasn't really picked up a guitar in well over 10 years, I walked into Richards shop more than a little apprehensive. Looking around the shop, after a brief introduction from Richard, I noticed that there wasn't many 'Well known' brands, the odd Ibanez here and there, the rest of the guitars I'd never heard of. I immediately felt out of my depth but decided to go up to Richard and confess to my very little knowledge, tell him what I was after and see what he said.
I'm so glad I did!! Richard is the most knowledgeable, pleasant, non pushy salesman I have ever had the pleasure to meet. His passion for his stock and his attention to detail genuinely is second to none. Never have I experienced such good service in any music shop I have ever visited. After giving me a selection of guitars to try, I was left alone to play them away from the shop floor, and after whittling it down to two, Richard was on hand to demo the guitars, and very patiently and expertly explain the differences, without telling me which one i should buy. The guitar I bought is stunning, beautifully made and has an amazing tone which has rekindled my love of playing. I have spent more time in one day with this beautiful Eastman guitar from Richard than I have spent on my Ibanez in a very long time!
Sorry for the long post, but I can't recommend the service you receive from Richard enough, this guy really knows his stuff, has a passion which is infectious and sells truly stunning products.
Richard, if I ever get good enough, I'll definitely be back to buy my dream Les Paul, but probably the Eastman version now thanks to you!
I'm so glad I did!! Richard is the most knowledgeable, pleasant, non pushy salesman I have ever had the pleasure to meet. His passion for his stock and his attention to detail genuinely is second to none. Never have I experienced such good service in any music shop I have ever visited. After giving me a selection of guitars to try, I was left alone to play them away from the shop floor, and after whittling it down to two, Richard was on hand to demo the guitars, and very patiently and expertly explain the differences, without telling me which one i should buy. The guitar I bought is stunning, beautifully made and has an amazing tone which has rekindled my love of playing. I have spent more time in one day with this beautiful Eastman guitar from Richard than I have spent on my Ibanez in a very long time!
Sorry for the long post, but I can't recommend the service you receive from Richard enough, this guy really knows his stuff, has a passion which is infectious and sells truly stunning products.
Richard, if I ever get good enough, I'll definitely be back to buy my dream Les Paul, but probably the Eastman version now thanks to you!
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