I ordered this guitar after speaking with Jake, I was after something small and relatively inexpensive to use as a take everywhere guitar and also for my young children to have a little play with. I am a small person and get tendonitis in my fretting hand so wanted something short scale. Jake recommended several guitars and I chose the traveller redlands. I had lots of updates throughout the purchasing, set up and shipping process from Jon who was always happy to help. I am extremely happy with this guitar, it is exactly what I was looking for and the set up is perfect. I am really happy with rhe sound of this guitar, how the neck feels and how easy it is to play thanks to the set up. I would happily recommend Richards G