Article: Apologies to anyone wanting a G&L Tribute Guitar. No UK Distributor.

Mar 20, 2017G&L Tribute

Apologies to anyone wanting a G&L Tribute Guitar. No UK Distributor.

In November 2016 I was informed the UK distributor was retiring from G&L. I was informed that the new distributor would be announced in January.

So here we are in latter half of March.... not a single communication from G&L on the situation. I managed to force a brief reply from the MD who said it would be sorted in February - no update since and not a single reply to any email of which I have sent many.

The German distributor was kind enough to lend a hand whilst the distribution in the UK was in question but this was blocked by G&L under the premise that the new distributor was nearly sorted - although they will not communicate with me directly or tell me who the distributor is or when they will be starting (I only heard this through the German distributor who was able to communicate directly with G&L) - of course they then have to get stock in too - which will be tough anyway with the new CITES regulations in place.

So when another G&L will be in the UK is literally anybody's guess right now.

All in all its been a very depressing situation for me personally as I have enjoyed promoting G&L for 22 years and believe I sell more G&L Tribute guitars than any other UK dealer.

It seems Directors of companies these days just have far too many important things to do than speak to the people who have the passion to promote their guitars and educate people on the qualities of G&L.

To say I feel let down is an under statement. Sometimes I have to question why I bother giving a damn to be treated like this by the people at the top of the chain.

I have 12 customers who have literally no idea what is going on - who I have told will be getting their guitars shortly (I thought supply would be available from Germany) and I am unable to update them as I literally cannot get any answer from the MD or anyone in the company.

This is the reality of the guitar industry my friends. No doubt a few 1 star reviews will be heading my way - thanks for nothing G&L.

Written by Richard Cholerton

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Why bother have a phone number

Rang numerous times, no one answers, tried to purchase Furch Red Deluxe twice and not in stock but on the wedsiteand still waiting for notification of availability,

Do you think it would be possible for me to discuss the issues you have had?

I really do feel an explanation would put your mind at ease and help us help you.

I will try and convey my sincerity as follows:

I introduced the brand to the UK market over 20 years ago
I am the UKs largest dealer and have been for 20 years
I know the products like the back of my hand - every single one set up to perfection to your requirements
I personally spend hours and hours revising, calculating, forecasting stock to try and ensure the very best balance of models in stock at all times, ensuring all my favorite models are either in stock or about to arrive shortly.
I currently have 67 models in stock in the building
I have 30 guitars allocated in stock at Furch
I work tirelessly to provide the very best personalised service - as a dedicated specialist.
I employ just 2 other people in sales to answer calls - it is a workshop environment and we are incredibly personal in our service.

Sadly - this means that sometimes - especially if someone is off sick - we may be stretched to reply to every phone call in real time but we always have an answer phone and we always return calls.

Life is a balance - we try our best - its not always going to be a perfect scenario but its how our customers treat us - and how we treat them in response - that ultimately ends up with the majority being overwelmingly happy.

I never take any sale for granted and I also ensure my success helps incredibly positive projects - which may or may not be of interest - so I wont bore you with that side!

I would love to help you further

Richard

A well made ,great sounding and high quality guitar

Sometimes buying a guitar online can be a disappointment ( I've been there on a few occasions) but not this time. The guitar is everything I expected and more . Even better , my guitar teacher was most impressed. A great sounding guitar. It came with a set of 12's but I changed them to 10's as they suit me better. Nice low action . Sustain was better than my Taylor 324e . All said and done a good purchase and was recommend Richards Guitars! Case was great too!
SPA a great sounding pick-up .

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A personal thank you to Jon for his advice, guidance and sharing is detailed product knowledge.

A happy customer and a great purchasing experience.

Very good guitar

Son très rond, bon sustain, j’adore, ma meilleure OM

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My second guitar from Richards Guitars and I couldn’t be more delighted. I wanted a good quality guitar for everyday gigging. My trusty Yamaha APX500iiEW is a great workhorse but lacked the tone I wanted.
My Auden Chester Neo 45 is too good to be used on the road. The LAG T70 ACE fitted the bill perfectly. The clarity and brightness of sound from the spruce top is just what I wanted at an affordable price. The staff at Richards Guitars know their stuff and never try to “up-sell” they just want you to get the guitar that is perfect for your needs and budget. Many thanks to Jon and Jake.

Apologies to anyone wanting a G&L Tribute Guitar. No UK Distributor.

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