I recently bought a Furch Vintage 1 OM-SR from Richards Guitars and overall the experience was excellent.
There was a little miscommunication along the way regarding the guitar and the setup process, but what impressed me was the way it was dealt with. Once clarified, the team were helpful, responsive and made sure everything was sorted properly. For me, how a business handles the occasional hiccup often says more than when everything goes perfectly.
What really stood out was the level of care taken before the guitar was sent out. The guitar went through their workshop for a full setup, with the action and strings adjusted to suit my preferences, and I was kept informed as things progressed. There was never any sense of simply taking the order and putting a box in the post.
The communication was friendly and knowledgeable, and it was clear that they genuinely care about getting the guitar right for the individual player.
The Furch itself is superb and arrived beautifully set up and ready to play.
If you are buying a quality acoustic guitar and want proper advice, attention to detail and a genuinely personal service, I would have no hesitation in recommending Richards Guitars.
Fantastic Buying Experience at Richards! Made a booking to visit one morning and ended up purchasing an absolute stunner of a Furch. Had a few hours to myself int he acoustic room to try out different guitars with no pressure from the staff, no upselling, just a great time selecting the perfect instrument. I needed the guitar a couple of weeks later and it was shipped to me ahead of time, well packaged and in perfect condition. Absolutely faultless all round. Thanks Team at Richards!





























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