International Order Information
Do I pay UK tax?
No! If you are outside of the EU we will not charge you for UK tax which is currently 20%. An easy way to calculate the price you pay is to divide the price you see by 1.2. Trust me - it works!
Why does the tax show on my invoice?
We are unable to remove the tax from your initial order invoice so it will show. However NO money is taken AT ALL at the checkout. You simply select the form of payment you wish to make (credit/debit card, bank transfer or Paypal) during the checkout process and the payment is made after. We will revise your payment request accordingly and you will see the price you are asked to pay excludes UK tax and includes your countries delivery charge.
What is my delivery charge?
We heavily subsidize all our international order delivery charges in order to give access to our service where ever you may be in the World. Click here for delivery charge information
How much Import duty will I be liable for?
You will need to pay duty when your guitar arrives into your Country. This is not something we control. You will need to look into your local laws and protocols regarding how you pay your local duties which vary from Country to Country. However here is a useful import duty calculator which may prove helpful.
If you are ordering a guitar with rosewood we will have to pass on costs associated with the paperwork. CITES certification costs us £59. We have to complete paperwork which is time consuming and requires follow up. To cover the total cost we charge £100 administration which will not be shown on your invoice as it is unique to products that contain rosewood and shipped outside of the EU.
Richard will personally oversee your order from beginning to end. Richard is available most hours every day, from early morning through to late at night to help answer any questions you have. Just click on the live chat button!